Return Policy
We want you to shop with confidence, which is why we offer a hassle-free 30-day return policy. If you’re not completely satisfied with your purchase, you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return:
- Your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
- You’ll need your receipt or proof of purchase.
Please note:
- Items sent back without prior approval will not be accepted.
- We cannot accept returns on gift cards, hazardous materials, flammable liquids or gases, or certain custom or personalized items.
How to Start a Return
- Submit Your Request: To initiate a return, contact our support team at info@beforesunsets.com.
- Approval Process: Once your return request is approved, you will receive detailed instructions, including a prepaid return shipping label if applicable.
- Ship Your Item: Follow the instructions provided to send your item back to us.
Shipping Costs
- Free Returns: We cover return shipping costs on all eligible items.
- For international orders, please note that return shipping may take longer due to transit times.
Damages and Issues
We’re committed to making things right. Please inspect your order upon receipt and contact us immediately if:
- Your item arrives defective or damaged.
- You receive the wrong item.
Reach out to us at info@beforesunsets.com to resolve these issues promptly.
Exchanges
If you’d like to exchange your item for a different size, color, or product, follow these steps:
- Return your original item as outlined in the return process.
- Once your return is accepted, place a new order for the desired item.
This ensures the fastest and smoothest exchange process.
Refund Policy
We prioritize fast and seamless refunds to ensure a worry-free shopping experience. Here’s what to expect:
- Processing Timeline: Refunds are processed within 7 business days of receiving and inspecting your returned item.
- Confirmation: You’ll receive an email confirmation as soon as your refund has been issued.
- Bank Delays: Please note that it may take an additional 3-5 business days for the refund to reflect in your account, depending on your bank or payment provider.
If more than 15 business days have passed since we approved your return, please contact our support team at info@beforesunsets.com.
Contact Us
Have questions or need assistance with your return? Our support team is here to help:
- Email: info@beforesunsets.com
We’re committed to making your experience with us as smooth and enjoyable as possible.